Shipping policy

Shipping Policy

We are committed to delivering your orders quickly, safely, and at reasonable cost. Please review the details
below before placing your order.

Order Processing Times  
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or
public holidays will be processed on the next available business day. During peak periods (e.g. sales events,
holidays), processing may take an additional 1–2 days.

Shipping Options & Estimated Delivery
• Standard Shipping — 5–10 business days
• Express Shipping — 2–4 business days
• Overnight Shipping — Next business day (order must be placed before 12:00 PM local time)
Note: Delivery estimates are not guarantees. Actual delivery times may vary due to carrier delays, weather conditions,
customs processing, or other factors beyond our control.

Shipping Rates
• Standard Shipping: Free on orders over [amount]; [flat rate] for orders below
• Express Shipping: [rate] per order
• Overnight Shipping: [rate] per order
Shipping charges are calculated at checkout based on order weight, dimensions, and destination.

International Shipping
We currently ship to the following countries: [list countries]. International delivery typically takes 10–21 business
days. International orders may be subject to customs duties, taxes, and import fees imposed by the destination
country — these charges are the sole responsibility of the customer. We are not responsible for delays caused
by customs.

Order Tracking
Once your order ships, you will receive a confirmation email containing a tracking number. Please allow 24–48
hours for tracking information to become active on the carrier's website.

Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to
incorrect addresses provided by the customer. Address corrections after an order is placed may not be possible
once the order enters processing.

Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please:
• Check around your property and with neighbours
• Contact the carrier directly with your tracking number
• If still unresolved after 3 business days, contact us at [support@fortuneluxurywears.com]